anyway, take it nicely to the HQ with the complain, about the product, not the customer service lady and ask for a replacement, if not an upgrade also can!!

Coz I had an email from the employer who claims he was working with HP. An excerpt below:

“Hello,

I read your 10th April blog post and work for HP Malaysia. If you still have not received the parts quotation, I can assist in getting you in contact with the service desk manager.”

I messaged him to say thanks but email got bounced back. Hmm.

Malaysians are a very sensitive lot. We rather suffer in silence than complain about bad service. We are scared that someone may lose their job if we complain. This is what perpetuates the bad service culture.

If a frontline staff does not know how to treat customers properly, she should not be there in the first place. This gives the company a very bad image.

If I were to be treated badly by a customer service staff, you can be sure her boss will get an earful from me. I have done it with Malaysia Airlines and HSBC. I went all the way to the top.

It is not cruel to complain about bad service. If we do not play our part as a consumer, we will forever be given substandard service. We are paying customers and should be accorded the due respect. After all, without customers, the customer service staff would not have a job.

If someone in Customer Service is that ignorant to think that a 1.73ghz Core 2 Duo is designed to do less than websurfing and email for 15 minutes before it shuts down, she demonstrates a appalling lack of knowledge of the products HP and Intel makes. I mean what can you do on a Pee Cee that’s less demanding than reading email?? Or is her attitude more of a local thing?

In either case, I’d drop the bomb about bad CSR in a letter mailed to HP’s Malaysia and world HQs. US companies don’t take complaint emails seriously but they DO take mailed letters seriously.

Then I’d ditch the whole thing (unless they give you a new high end lappy) and get a Mac! Less problems, more powerful OS.

Terrible la, sigh. Encik Simon, help la go comprain :P

As in “The moment I opened Firefox, it would climb steadily to NINETY FUCKING FIVE degrees celcius before promptly cutting itself off”

I always sentuh sentuh my lappie only to feel if its hot :P

Im a tech dungu.

as 4 computer services, i know dell has e fastest ever in m’sia. next business day any location in front of u fix on e spot n settle e job. tried it in m’sia, china n s’pore…all r doing well.

i had experience helping my fren fixing ibm laptops n it takes weeks. anything more than 2-3 days is too much 4 me lah.

4 me, every brand on e planet have potential 2 die off easily. it is e service dat matters at e end of e day. 4 every 1000 units of a model, there is a big chance 1 is faulty n could end up in ur hands.

4 e frontdesk,ask her 2 move 2 e backdesk. normally they should ask e technician 2 speak 2 u. dat’s wat dell does when u report a fault. she should just shut up.